• Refund policy

Refund policy

Thank you for shopping at FlexStepCo. We take pride in providing affordable, high-quality men's sneakers to our customers across the United States. If you are not entirely satisfied with your purchase, we are here to help you understand our return and refund process.

1. 30-Day Return Window

You have 30 days from the date your item was delivered to request a return. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund.

2. Return Conditions

To qualify for a return, your item must meet all of the following criteria:

  • The sneakers must be completely new, unworn, and unused.

  • They must be in the same condition that you received them.

  • They must be in their original packaging (including the original shoebox and any protective stuffings).

Note: Items showing visible signs of wear, outdoor use, scuffs, scratches, or missing original packaging will not be accepted for a refund.

3. No Exchanges Policy

Please note that FlexStepCo does not offer product exchanges. If you need a different size, color, or model, you must follow the standard return process for your original item to get a refund, and then place a completely new order on our website for the desired pair.

4. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

  • Defective or Damaged Items: If you receive an item that is defective, damaged, or incorrect due to our error, FlexStepCo will cover all return shipping costs. Please contact us immediately upon delivery with clear photographic or video evidence of the fault so we can issue a pre-paid shipping label.

5. How to Initiate a Return

To start a return process, please follow these steps:

  1. Send an email to support@flexstepco.com with your order number and the reason for the return.

  2. If the item is defective or damaged, attach clear proof (photos or videos).

  3. Once approved, safely pack the item in its original box and ship it to our designated returns address:

Return Address: FlexStepCo Returns 316 Mincy St, Moncks Corner, SC 29461, United States

We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

6. Inspection and Refund Process

Once your return is received at our facility, our quality control team will inspect the product to ensure it complies with our return conditions. We will send you an email to notify you that we have received your returned item and inform you whether your refund request is approved or rejected.

  • Refund Timeline: If approved, your refund will be processed immediately. The funds will be credited back to your original method of payment (credit card, debit card, etc.).

  • The refunded amount will typically appear on your statement within 10 business days, depending entirely on your card issuer's or bank's policies.

Contact Us

If you have any questions or need assistance with your return, please reach out to our customer service team:

  • Store Name: FlexStepCo

  • Email: support@flexstepco.com

  • Phone: +1 957 512 0682

  • Address: 316 Mincy St, Moncks Corner, SC 29461, US