Payment Method

At FlexStepCo, we strive to make your online shopping experience safe, convenient, and seamless. We utilize industry-standard encryption protocols to ensure that your personal and financial information is entirely secure.

Below you will find detailed information about our accepted payment methods and billing practices.

 Accepted Payment Methods

To provide you with maximum convenience, we securely accept most major credit and debit cards for orders within the United States. You can pay for your sneakers using:

• Visa

• Mastercard

• American Express (Amex)

• Discover

• JCB

• Diners Club

• Note: Standard prepaid debit cards issued by these major networks are also accepted.

 Payment Security & PCI Compliance

Your security is our absolute highest priority.

• Secure Sockets Layer (SSL): Our website is equipped with an SSL certificate, which encrypts your sensitive data (such as passwords and credit card numbers) so it can safely pass between your browser and our store.

• PCI-DSS Compliant: All transactions are processed through secure, PCI-compliant payment gateways. FlexStepCo never stores, views, or retains your full credit card number or CVV/CVC code on our servers.

 Billing and Currency

• Currency: All prices listed on our website, shipping fees, and final invoices are processed strictly in United States Dollars (USD).

• Charge Timing: Your card will be billed immediately at checkout upon the successful placement of your order.

• Order Confirmation: As soon as your payment is processed, an automated order confirmation receipt will be sent to the email address you provided (support@namibabys.com).

 Order Modification & Cancellations

Because we process payments immediately, our system allows a strict window for changes:

• You have 24 hours from the exact time of purchase to request a cancellation or an order modification (such as changing a shoe size or correcting a shipping address).

• Once this 24-hour window has passed, the order is forwarded to our South Carolina fulfillment center and cannot be altered or canceled.

 Frequently Asked Questions

Why was my payment declined? The most common reasons for a declined payment are typos in the card number, an incorrect expiration date, or a mismatched billing ZIP code. Please double-check your billing information against your bank statement. If problems persist, please contact your card issuer.

Will I be charged sales tax? Sales tax is applied at checkout based on state and local regulations determined by your designated shipping destination.

 Need Assistance?

If you experience any issues during checkout or have questions regarding a charge on your statement, please reach out to our team immediately:

• Email Support: support@flexstepco.com

• Phone: +1 957 512 0682

• Business Address: 316 Mincy St, Moncks Corner, SC 29461, United States